FAQs

Frequently Asked Questions

1. What kinds of products do you offer?
Majestique Paris designs women’s ready-to-wear pieces, dresses, jackets, tops, trousers, and more, alongside a leather-goods line featuring handbags, wallets, and belts, all crafted to last.

2. Do you ship worldwide? What are the delivery times?
Yes.

  • France: 1-2 business days

  • Europe: up to 4 business days

  • International: about 7 business days

Shipping fees

Region Order < €150 Order ≥ €150 Order ≥ €300 Transit time*
France & Europe €6 Free Free 1-4 business days
Rest of world €35 €25 €15 5-10 business days

*All parcels are tracked; you receive a tracking number by e-mail as soon as your order ships. Any customs duties are the recipient’s responsibility.

3. Is free delivery available?
Yes, any order shipped within Europe qualifies for free delivery once it reaches €150.

4. Which payment methods do you accept?
Visa, Cartes Bancaires, Mastercard, American Express, PayPal, Apple Pay, and Shop Pay, all processed through our secure checkout page.

5. What is your returns policy?
You have 14 days from receipt to request a return or exchange. Items must be new, with tags and original packaging. Refunds are issued within 10 business days after inspection. Returns are free of charge.

6. How do I start a return?
E-mail contact@majestique-paris.com with your order number. We’ll send you a prepaid return label and instructions. Parcels sent back without prior authorisation will be refused.

7. How can I track my order?
When your order ships, you’ll receive an e-mail with a DHL, FedEx, or Chronopost tracking number. Click the link for real-time updates.

8. Do you offer gift or premium wrapping?
Yes, every order is packed in a signature Majestique gift box with tissue paper, ready to offer.

9. How can I contact customer service?